Privacy Policy

Effective Date: July 23, 2018

1. Introduction

BOTECH LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website (https://botechllc.org), our Salesforce consulting services, or our custom integrations (including third-party APIs such as the USCIS Case Status API).

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company information, and other details you provide through our contact forms or service requests.

  • Service Data: Information related to Salesforce implementations, CRM configurations, and custom integrations that you choose to share with us.

  • Case Data (API Use): When using our USCIS Case Status integration, case numbers are entered by authorized users. We do not permanently store this information; it is processed in real time and retained only temporarily to provide results.

  • Technical Data: IP addresses, browser type, operating system, and website usage analytics.

3. How We Use Information

We use collected information to:

  • Provide Salesforce consulting and integration services.

  • Deliver requested functionality (e.g., case status lookups).

  • Communicate with you regarding projects, support, and updates.

  • Improve our website, services, and security.

  • Comply with legal obligations.

4. Information Sharing

We do not sell or rent your personal information. We may share information only in the following situations:

  • With Service Providers: Trusted partners who help us deliver our services (e.g., cloud hosting, Salesforce platform tools).

  • For Legal Compliance: When required by law, regulation, or government request.

  • Business Transfers: In the event of a company merger, acquisition, or sale.

5. Data Retention

  • USCIS case numbers and API responses are processed in real time and not stored beyond session use.

  • Other business records are retained only as long as necessary to provide services or comply with legal requirements.

6. Security Measures

We implement industry-standard safeguards to protect your information, including:

  • Encrypted communications (TLS 1.2+)

  • Access controls and role-based permissions

  • Secure credential storage and regular key rotation

  • Logging and monitoring of API activity

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request a copy of data we hold about you.

  • Limit or object to data processing.

To exercise these rights, contact us at customerservice@botechllc.org.

8. Accessibility

BOTECH LLC is committed to ensuring accessibility for individuals with disabilities. Our integrations are designed with WCAG 2.1 AA standards in mind, including support for screen readers and keyboard navigation.

9. Children’s Privacy

Our services are intended for business use and are not directed to children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

BOTECH LLC
📧 Email: customerservice@botechllc.org

Last updated on September 8, 2025